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Decisiv SRM Help Center

October 11th, 2018

Check out the New Decisiv Help Center!

Click Here for Help Center Articles on Service Providers


Case Info (VMRS) - Asset Information Relocation

February 9th, 2018

The Asset Information section within the Case Info (VMRS) tab is moving


Asset information such as mileage and engine hours will solely be available within the Asset Info section on the Editing Case Screen. This is being done to remedy possible confusion when starting case, as well as which section is the most appropriate to update during the repair. Additionally, it will remove the extra step of “saving” the mileage on the case screen after it had been entered on the Case Info screen. Once a case is created, the user will navigate to the Asset Info section (directly below the Customer Info section) to record current Miles/Kilometers and Engine hours. To relate an asset and its type of haul, simply click the Asset link to navigate to the Edit Asset screen and click the Related Assets tab. Please note the Edit Asset screen is not being altered and remains a great place to make asset specific updates prior to or even after case creation.

For any questions or assistance please reach out to the Decisiv Support Team at support@decisiv.com

New Operation Builder (Builder)

July 26th, 2017

We are pleased to announce the arrival of the new Builder!


What is the new Builder?

Builder (Operation and Inspection Builder) is a new application, separate from Case, for building and editing Operations and Inspections. Operations from Builder are used when building estimates (and exported to Repair Orders) and used in creating Preventive Maintenance schedules.

Click here to visit our Builder page for specifics and roll out information

Upcoming Trainings

December, 2018

Day Time Training
19th 12/19/2018 03:30 PM DECISIV SRM - Estimate Creation And Communication Training
Decisiv SRM Estimate Creation Training (3:30pm Eastern) covers all areas of estimate creation in Decisiv SRM. Attendees will understand how to create an estimate and share that estimate with their customer via Decisiv SRM. We strongly encourage additional training outside of this session. Ask your Training session host about additional Decisiv SRM application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding Decisiv SRM training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com.